Frequently Asked Questions

Find answers to the most common questions about shopping with us.

Orders & Payment

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), Shop Pay.

Is it safe to use my credit card on your site?

Absolutely! We use industry-standard SSL encryption to protect your payment information. We never store your full credit card details on our servers.

Can I modify or cancel my order?

Please contact us immediately if you need to modify or cancel your order. We process orders quickly, so we can only make changes if your order hasn't shipped yet.

Do you offer gift cards?

Yes! Gift cards are available in various amounts and can be purchased on our website. They never expire and can be used for any purchase.

Shipping & Delivery

How long will it take to receive my order?

Orders are processed within 1-2 business days. Standard shipping takes 5-7 business days, Express takes 2-3 days, and Overnight takes 1 business day. See our Shipping Information page for details.

Do you offer free shipping?

Yes! We offer FREE standard shipping on all orders over $75 within the continental United States.

How can I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number. You can track your package anytime using the link in the email or on our order tracking page.

Do you ship internationally?

Currently, we only ship within the United States (all 50 states, including Alaska and Hawaii). International shipping is not available at this time.

Returns & Exchanges

What is your return policy?

We offer 30-day returns on most items. Items must be unworn, unwashed, with original tags attached. See our Returns & Exchanges page for complete details.

How do I return or exchange an item?

Are exchanges free?

Yes! Exchanges include FREE return shipping and FREE shipping on your exchange item.

How long does it take to get a refund?

Once we receive and inspect your return (5-7 business days), we'll process your refund within 5-10 business days to your original payment method.

Sizing & Fit

How do I find my size?

Check our detailed Size Guide with measurements for all our clothing. If you're between sizes, we recommend sizing up for a more comfortable fit.

Do your clothes run true to size?

Most of our items run true to US standard sizing. Check individual product descriptions for specific fit notes (e.g., "runs small," "oversized fit").

What if I order the wrong size?

No problem! You can exchange for a different size within 30 days with FREE exchange shipping. Just contact us to start the exchange process.

Can I get help choosing the right size?

Absolutely! Our customer service team is happy to provide personalized sizing recommendations. Just reach out with your measurements and the item you're interested in.

Products & Quality

Are the colors accurate in product photos?

We do our best to display accurate colors, but they may vary slightly due to different screen settings. Check product descriptions for detailed color information.

How do I care for my items?

Care instructions are included on the tag of each garment. Generally, we recommend washing in cold water and hanging to dry to maintain quality and fit.